I love how entrepreneurs think and take action. The Ready, Fire, Aim approach they often take typically hits the mark even though occasionally it can cause some grief. However, when entrepreneurs get stuck and the momentum stalls, for whatever reason, it can get UGLY.

I was talking to such an entrepreneur (SP temperament) in such a stuck place who was finding it difficult to know what to say to clients who were complaining about something out of this individual’s control. People were making erroneous assumptions about this person’s working relationship with a business associate who was responsible for the problem area in question. This entrepreneur was like a deer in the headlights not knowing quite what to say because they had the inside scoop. However correcting any misconceptions about the division of responsibility would make both parties look bad and not satisfy the client. Besides which it would just feed any existing resentment by playing the BLAME game. The only responsible position was to take 100% responsibility to the client but it wasn’t pleasant.

My thinking went to a need for recreating the business agreements with this associate. This could have been a lengthy negotiation.

A third person (ENTJ) in the conversation suggested simply saying to the client “Thank you for your feedback. We will look into that and get back to you with some ideas.” I was quite taken aback for a moment until I realized that my approach could have been over-complicating things and possibly erecting even more barriers. This simple response would respect the client and provide an opportunity for the entrepreneur to maintain their momentum.

In focusing on providing for the client these associates might have an opportunity for some honest conversation to sort out their relationship from the bottom up. It might not require a big formal re-negotiation if a series of smaller conversations could achieve the same result.

Are you aware of areas where you over-complicate matters?

Category: Communication / Perspectives
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